Can I waive my cancellation fee?

We understand that unexpected circumstances can arise that may require a cat owner to cancel a booking with you. In certain instances you may choose to waive your cancellation fee, this is of course up to you.

If a cat sitter chooses to grant a full refund, this will be issued minus the Cat in a Flat fees. Please don’t worry, this will not affect you.


WARNING: Issuing a refund yourself through Stripe will result in you losing money in fees. Please contact customer support for assistance.



What qualifies as an extenuating circumstance?


Government-mandated obligations including jury duty, travel and health (COVID 19) restrictions.

Serious illness or death of a pet, owner or their immediate family member. 

Natural disasters that prevent a sitter from providing services. Examples include:

  • Earthquakes

  • Tornados

  • Hurricanes

  • Tsunamis

  • Wildfires


What should you do if the owner needs to cancel?



If you have agreed to grant a full refund (excluding Cat in a Flat fees), please tell our customer support team directly or let the owner know by either:


  • replying in the booking thread that you will give a FULL REFUND (don’t just say that you're okay with the cancellation)

  • tell the owner to include a screenshot of your refund confirmation in an email to us. 

Cat in a Flat

The Trusted Cat Sitting Community


Become a Cat Sitter. Join Here

How does cat sitting work? Watch Here

For cat care tips and info visit our Blog

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.