· For Cat Owners
· Search and Find a Cat Sitter
- What is Cat in a Flat? How does Cat in a Flat work?
- How do I search, find and book a cat sitter
- How do I contact cat sitters?
- Do I need to sign up in order to contact a cat sitter?
- What's the difference between cat sitting and cat boarding?
· Bookings & Payments
- How do I confirm a booking with a cat sitter?
- When do I pay the cat sitter?
- Cancellation Policy
- How do I change the price or dates/visits of my booking?
- What payment methods do you accept and is it safe?
· Before & During the Cat Sitting Service
- What is a Meet & Greet? How does it work?
- What to expect from a drop in cat sitting service?
- What does the overnight cat sitting service involve?
- How long should a cat sitter stay per home visit?
- My outdoor cat needs to be locked up in the evenings. Is this a service you provide?
· Account, Profile, Settings
- How to retrieve a password?
- Where do I find all my bookings & conversations on the website?
- I’m a cat owner, how do I edit / change my payment details?
- How do I turn push-notifications on/off in the Cat in a Flat App
- Deleting / Canceling my account
· Safety, Insurance & Emergencies
- What does the Cat in a Flat Guarantee cover?
- How do I know if the cat sitter is trustworthy?
- Cat in a Flat’s Reviews & Ratings Policy
- I have CCTV security cameras, do I need to tell the cat sitter?
- What happens if my cat gets ill or injured while in the care of the sitter?