If you have misplaced the owner's keys, or accidentally locked yourself out, please contact the cat owner or their emergency contact immediately. They might have left a spare key with a friend or family member.
If you need to use a locksmith, please make sure you use a reputable company that has a physical address. On average a 'call out' should not cost more than $65 / $180 (unless late at night or on the weekend).
In all cases, please keep the receipt safe and email us if you need to make a claim.
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