Lost, stolen keys or locked yourself out of the owners home

If you have misplaced the owner's keys, or accidentally locked yourself out, please contact the cat owner or their emergency contact immediately. They might have left a spare key with a friend or family member.

If you need to use a locksmith, please make sure you use a reputable company that has a physical address. On average a 'call out' should not cost more than $65 / $180 (unless late at night or on the weekend).

In all cases, please keep the receipt safe and email us if you need to make a claim.

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