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<div class="control-group ticket_section">
                      <div class="controls">
            <label class="checkbox ">
              <input name="helpdesk_ticket[custom_field][cf_we_think_this_article_will_help_you_read_here_330995]" type="hidden" value="0" /><input class="  checkbox section_field" id="helpdesk_ticket_custom_field_cf_we_think_this_article_will_help_you_read_here_330995_9000778494" type="checkbox" value="1" name="helpdesk_ticket[custom_field][cf_we_think_this_article_will_help_you_read_here_330995]" /> If your booking starts in more than 2 days, you can make changes yourself. Please read here.
            </label>
          </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_are_you_a_cat_owner_or_cat_sitter702511_330995-label " for="helpdesk_ticket_cf_are_you_a_cat_owner_or_cat_sitter702511_330995">Are you contacting us today as a cat owner or cat sitter?</label>
            <div class="controls   ">
              <select class="  dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_are_you_a_cat_owner_or_cat_sitter702511_330995]" id="helpdesk_ticket_custom_field_cf_are_you_a_cat_owner_or_cat_sitter702511_330995"><option value="">...</option>
<option data-id="9000779030" value="Cat Owner">Cat Owner</option>
<option data-id="9000779031" value="Cat Sitter">Cat Sitter</option></select>
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class=" required control-label cf_your_booking_reference_id_or_dates_330995-label " for="helpdesk_ticket_cf_your_booking_reference_id_or_dates_330995">Your cat sitters/owners name or booking URL</label>
            <div class="controls   ">
              <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_your_booking_reference_id_or_dates_330995]" id="helpdesk_ticket_custom_field_cf_your_booking_reference_id_or_dates_330995" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class=" required control-label cf_the_date_your_booking_starts_started_330995-label " for="helpdesk_ticket_cf_the_date_your_booking_starts_started_330995">The date your booking starts</label>
            <div class="controls  support-date-field ">
              <input type="text" name="helpdesk_ticket[custom_field][cf_the_date_your_booking_starts_started_330995]" id="helpdesk_ticket_custom_field_cf_the_date_your_booking_starts_started_330995" class=" required date section_field datepicker_popover" readonly="readonly" data-show-image="true" data-date-format="d M, yy" placeholder="" />
            </div> 
                  </div>

<div class="control-group ticket_section">
                      <div class="controls">
            <label class="checkbox ">
              <input name="helpdesk_ticket[custom_field][cf_for_reasons_why_you_may_be_unable_to_book_and_pay_read_here_330995]" type="hidden" value="0" /><input class="  checkbox section_field" id="helpdesk_ticket_custom_field_cf_for_reasons_why_you_may_be_unable_to_book_and_pay_read_here_330995_9000778495" type="checkbox" value="1" name="helpdesk_ticket[custom_field][cf_for_reasons_why_you_may_be_unable_to_book_and_pay_read_here_330995]" /> There could be a few reasons why you're struggling to book and pay. Please read here.
            </label>
          </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class=" required control-label cf_booking_reference_id_or_dates_or_sitters_name_330995-label " for="helpdesk_ticket_cf_booking_reference_id_or_dates_or_sitters_name_330995">Your cat sitters name</label>
            <div class="controls   ">
              <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_booking_reference_id_or_dates_or_sitters_name_330995]" id="helpdesk_ticket_custom_field_cf_booking_reference_id_or_dates_or_sitters_name_330995" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class=" required control-label cf_the_date_your_booking_starts_330995-label " for="helpdesk_ticket_cf_the_date_your_booking_starts_330995">The date your booking starts</label>
            <div class="controls  support-date-field ">
              <input type="text" name="helpdesk_ticket[custom_field][cf_the_date_your_booking_starts_330995]" id="helpdesk_ticket_custom_field_cf_the_date_your_booking_starts_330995" class=" required date section_field datepicker_popover" readonly="readonly" data-show-image="true" data-date-format="d M, yy" placeholder="" />
            </div> 
                  </div>

<div class="control-group ticket_section">
                      <div class="controls">
            <label class="checkbox ">
              <input name="helpdesk_ticket[custom_field][cf_if_you_are_cancelling_in_less_than_7_days_there_is_a_30_cancellation_fee_read_here_330995]" type="hidden" value="0" /><input class="  checkbox section_field" id="helpdesk_ticket_custom_field_cf_if_you_are_cancelling_in_less_than_7_days_there_is_a_30_cancellation_fee_read_here_330995_9000778512" type="checkbox" value="1" name="helpdesk_ticket[custom_field][cf_if_you_are_cancelling_in_less_than_7_days_there_is_a_30_cancellation_fee_read_here_330995]" /> If your booking starts in 2 or more days, you can cancel yourself. Please read here.
            </label>
          </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class=" required control-label cf_are_you_a_cat_owner_or_cat_sitter_330995-label " for="helpdesk_ticket_cf_are_you_a_cat_owner_or_cat_sitter_330995">Are you contacting us today as a cat owner or cat sitter?</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_are_you_a_cat_owner_or_cat_sitter_330995]" id="helpdesk_ticket_custom_field_cf_are_you_a_cat_owner_or_cat_sitter_330995"><option value="">...</option>
<option data-id="9000779027" value="Cat Owner">Cat Owner</option>
<option data-id="9000779028" value="Cat Sitter">Cat Sitter</option></select>
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_your_cat_sittersowners_name_330995-label " for="helpdesk_ticket_cf_your_cat_sittersowners_name_330995">Your cat sitters/owners name or booking URL:</label>
            <div class="controls   ">
              <input class="  text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_your_cat_sittersowners_name_330995]" id="helpdesk_ticket_custom_field_cf_your_cat_sittersowners_name_330995" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_the_date_your_booking_starts560015_330995-label " for="helpdesk_ticket_cf_the_date_your_booking_starts560015_330995">The date your booking starts</label>
            <div class="controls  support-date-field ">
              <input type="text" name="helpdesk_ticket[custom_field][cf_the_date_your_booking_starts560015_330995]" id="helpdesk_ticket_custom_field_cf_the_date_your_booking_starts560015_330995" class="  date section_field datepicker_popover" readonly="readonly" data-show-image="true" data-date-format="d M, yy" placeholder="" />
            </div> 
                  </div>

<div class="control-group ticket_section">
                     <label class="  control-label cf_is_this_occurring_on_your_desktop_or_mobile_330995-label " for="helpdesk_ticket_cf_is_this_occurring_on_your_desktop_or_mobile_330995">Is the issue occurring on your mobile or desktop?</label>
            <div class="controls   ">
              <select class="  dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_is_this_occurring_on_your_desktop_or_mobile_330995]" id="helpdesk_ticket_custom_field_cf_is_this_occurring_on_your_desktop_or_mobile_330995"><option value="">...</option>
<option data-id="9000779025" value="Desktop">Desktop</option>
<option data-id="9000779026" value="Mobile iOS">Mobile iOS</option>
<option data-id="9000782167" value="Mobile Android">Mobile Android</option>
<option data-id="9000782168" value="Other">Other</option></select>
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_what_mobile_device_browser_are_you_using_330995-label " for="helpdesk_ticket_cf_what_mobile_device_browser_are_you_using_330995">Which browser are you using?</label>
            <div class="controls   ">
              <input class="  text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_what_mobile_device_browser_are_you_using_330995]" id="helpdesk_ticket_custom_field_cf_what_mobile_device_browser_are_you_using_330995" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class=" required control-label cf_have_you_cleared_your_cachecookies_330995-label " for="helpdesk_ticket_cf_have_you_cleared_your_cachecookies_330995">Have you cleared your cache/cookies?</label>
            <div class="controls   ">
              <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_have_you_cleared_your_cachecookies_330995]" id="helpdesk_ticket_custom_field_cf_have_you_cleared_your_cachecookies_330995" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_are_you_able_to_attach_supporting_screenshots_of_the_error_330995-label " for="helpdesk_ticket_cf_are_you_able_to_attach_supporting_screenshots_of_the_error_330995">Are you able to attach supporting screenshots of the error?</label>
            <div class="controls   ">
              <select class="  dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_are_you_able_to_attach_supporting_screenshots_of_the_error_330995]" id="helpdesk_ticket_custom_field_cf_are_you_able_to_attach_supporting_screenshots_of_the_error_330995"><option value="">...</option>
<option data-id="9000782169" value="Yes">Yes</option>
<option data-id="9000782170" value="No">No</option></select>
            </div> 
                  </div>

<div class="control-group ticket_section">
                     <label class=" required control-label cf_are_you_a_cat_sitter_or_cat_owner179580_330995-label " for="helpdesk_ticket_cf_are_you_a_cat_sitter_or_cat_owner179580_330995">Are you contacting us today as a cat owner or cat sitter?</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_are_you_a_cat_sitter_or_cat_owner179580_330995]" id="helpdesk_ticket_custom_field_cf_are_you_a_cat_sitter_or_cat_owner179580_330995"><option value="">...</option>
<option data-id="9000779036" value="Cat Owner">Cat Owner</option>
<option data-id="9000779037" value="Cat Sitter">Cat Sitter</option>
<option data-id="9000782171" value="Other">Other</option></select>
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_the_cat_sittersowners_name_330995-label " for="helpdesk_ticket_cf_the_cat_sittersowners_name_330995">Your cat sitters/owners name or booking URL:</label>
            <div class="controls   ">
              <input class="  text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_the_cat_sittersowners_name_330995]" id="helpdesk_ticket_custom_field_cf_the_cat_sittersowners_name_330995" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_the_date_your_booking_started_330995-label " for="helpdesk_ticket_cf_the_date_your_booking_started_330995">The date your booking started</label>
            <div class="controls  support-date-field ">
              <input type="text" name="helpdesk_ticket[custom_field][cf_the_date_your_booking_started_330995]" id="helpdesk_ticket_custom_field_cf_the_date_your_booking_started_330995" class="  date section_field datepicker_popover" readonly="readonly" data-show-image="true" data-date-format="d M, yy" placeholder="" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                      <div class="controls">
            <label class="checkbox required">
              <input type="checkbox" name="helpdesk_ticket[custom_field][cf_your_booking_was_confirmed_through_cat_in_a_flat_330995]" id="helpdesk_ticket_custom_field_cf_your_booking_was_confirmed_through_cat_in_a_flat_330995_9000778502" value="1" class=" required checkbox section_field" /> I have noted, that only complaints made within 24 hrs of a confirmed booking will be considered for investigation with in accordance to the Terms & Conditions
            </label>
          </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_are_you_able_to_attach_supporting_evidencephotos_330995-label " for="helpdesk_ticket_cf_are_you_able_to_attach_supporting_evidencephotos_330995">Are you able to attach supporting evidence/photos?</label>
            <div class="controls   ">
              <select class="  dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_are_you_able_to_attach_supporting_evidencephotos_330995]" id="helpdesk_ticket_custom_field_cf_are_you_able_to_attach_supporting_evidencephotos_330995"><option value="">...</option>
<option data-id="9000779038" value="Yes">Yes</option>
<option data-id="9000779039" value="No">No</option></select>
            </div> 
                  </div>

<div class="control-group ticket_section">
                     <label class=" required control-label cf_are_you_a_cat_sitter_or_cat_owner933232_330995-label " for="helpdesk_ticket_cf_are_you_a_cat_sitter_or_cat_owner933232_330995">Are you contacting us today as a cat sitter or cat owner?</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_are_you_a_cat_sitter_or_cat_owner933232_330995]" id="helpdesk_ticket_custom_field_cf_are_you_a_cat_sitter_or_cat_owner933232_330995"><option value="">...</option>
<option data-id="9000779040" value="Cat Owner">Cat Owner</option>
<option data-id="9000779041" value="Cat Sitter">Cat Sitter</option></select>
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_your_cat_sittersowners_name550759_330995-label " for="helpdesk_ticket_cf_your_cat_sittersowners_name550759_330995">Your cat sitters/owners name or booking URL:</label>
            <div class="controls   ">
              <input class="  text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_your_cat_sittersowners_name550759_330995]" id="helpdesk_ticket_custom_field_cf_your_cat_sittersowners_name550759_330995" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_the_date_your_booking_started33759_330995-label " for="helpdesk_ticket_cf_the_date_your_booking_started33759_330995">The date your booking started:</label>
            <div class="controls  support-date-field ">
              <input type="text" name="helpdesk_ticket[custom_field][cf_the_date_your_booking_started33759_330995]" id="helpdesk_ticket_custom_field_cf_the_date_your_booking_started33759_330995" class="  date section_field datepicker_popover" readonly="readonly" data-show-image="true" data-date-format="d M, yy" placeholder="" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_date_of_the_incident_330995-label " for="helpdesk_ticket_cf_date_of_the_incident_330995">The date of the incident:</label>
            <div class="controls  support-date-field ">
              <input type="text" name="helpdesk_ticket[custom_field][cf_date_of_the_incident_330995]" id="helpdesk_ticket_custom_field_cf_date_of_the_incident_330995" class="  date section_field datepicker_popover" readonly="readonly" data-show-image="true" data-date-format="d M, yy" placeholder="" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_what_is_your_claim_about_330995-label " for="helpdesk_ticket_cf_what_is_your_claim_about_330995">What is your claim about?</label>
            <div class="controls   ">
              <select class="  dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_what_is_your_claim_about_330995]" id="helpdesk_ticket_custom_field_cf_what_is_your_claim_about_330995"><option value="">...</option>
<option data-id="9000779042" value="Key Loss Claim">Key Loss Claim</option>
<option data-id="9000779043" value="Veterinary Claim">Veterinary Claim</option>
<option data-id="9000782172" value="Other">Other</option></select>
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                      <div class="controls">
            <label class="checkbox ">
              <input name="helpdesk_ticket[custom_field][cf_to_understand_what_is_covered_by_the_cat_in_a_flat_guarantee_please_read_here_330995]" type="hidden" value="0" /><input class="  checkbox section_field" id="helpdesk_ticket_custom_field_cf_to_understand_what_is_covered_by_the_cat_in_a_flat_guarantee_please_read_here_330995_9000778503" type="checkbox" value="1" name="helpdesk_ticket[custom_field][cf_to_understand_what_is_covered_by_the_cat_in_a_flat_guarantee_please_read_here_330995]" /> To understand what is covered by the Cat in a Flat Guarantee, please read here.
            </label>
          </div> 
                  </div>
                  <div class="control-group ticket_section">
                      <div class="controls">
            <label class="checkbox required">
              <input type="checkbox" name="helpdesk_ticket[custom_field][cf_your_booking_was_confirmed_through_cat_in_a_flat797380_330995]" id="helpdesk_ticket_custom_field_cf_your_booking_was_confirmed_through_cat_in_a_flat797380_330995_9000778503" value="1" class=" required checkbox section_field" /> I have noted, that only claims made within 24 hrs of the last booked date will be considered for investigation within accordance to the Terms & Conditions
            </label>
          </div> 
                  </div>

<div class="control-group ticket_section">
                     <label class="  control-label cf_are_you_a_cat_sitter_or_cat_owner509906_330995-label " for="helpdesk_ticket_cf_are_you_a_cat_sitter_or_cat_owner509906_330995">Are you contacting us today as a cat sitter or cat owner?</label>
            <div class="controls   ">
              <select class="  dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_are_you_a_cat_sitter_or_cat_owner509906_330995]" id="helpdesk_ticket_custom_field_cf_are_you_a_cat_sitter_or_cat_owner509906_330995"><option value="">...</option>
<option data-id="9000779044" value="Cat Owner">Cat Owner</option>
<option data-id="9000779045" value="Cat Sitter">Cat Sitter</option></select>
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class=" required control-label cf_your_cat_sittersowners_name_or_booking_url_330995-label " for="helpdesk_ticket_cf_your_cat_sittersowners_name_or_booking_url_330995">Your cat sitters/owners name or booking URL:</label>
            <div class="controls   ">
              <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_your_cat_sittersowners_name_or_booking_url_330995]" id="helpdesk_ticket_custom_field_cf_your_cat_sittersowners_name_or_booking_url_330995" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_the_date_your_booking_started402714_330995-label " for="helpdesk_ticket_cf_the_date_your_booking_started402714_330995">The date your booking started:</label>
            <div class="controls  support-date-field ">
              <input type="text" name="helpdesk_ticket[custom_field][cf_the_date_your_booking_started402714_330995]" id="helpdesk_ticket_custom_field_cf_the_date_your_booking_started402714_330995" class="  date section_field datepicker_popover" readonly="readonly" data-show-image="true" data-date-format="d M, yy" placeholder="" />
            </div> 
                  </div>

<div class="control-group ticket_section">
                      <div class="controls">
            <label class="checkbox ">
              <input name="helpdesk_ticket[custom_field][cf_we_think_this_article_will_help_you_read_here880991_330995]" type="hidden" value="0" /><input class="  checkbox section_field" id="helpdesk_ticket_custom_field_cf_we_think_this_article_will_help_you_read_here880991_330995_9000778505" type="checkbox" value="1" name="helpdesk_ticket[custom_field][cf_we_think_this_article_will_help_you_read_here880991_330995]" /> Payment takes 5-7 business days to automatically transfer to your bank account. Please read here for more reasons why you may not have been paid or why you may have been paid less than you thought.
            </label>
          </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_the_cat_owners_name_330995-label " for="helpdesk_ticket_cf_the_cat_owners_name_330995">The cat owners name or booking URL:</label>
            <div class="controls   ">
              <input class="  text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_the_cat_owners_name_330995]" id="helpdesk_ticket_custom_field_cf_the_cat_owners_name_330995" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_the_date_your_booking_started917539_330995-label " for="helpdesk_ticket_cf_the_date_your_booking_started917539_330995">The date your booking started:</label>
            <div class="controls  support-date-field ">
              <input type="text" name="helpdesk_ticket[custom_field][cf_the_date_your_booking_started917539_330995]" id="helpdesk_ticket_custom_field_cf_the_date_your_booking_started917539_330995" class="  date section_field datepicker_popover" readonly="readonly" data-show-image="true" data-date-format="d M, yy" placeholder="" />
            </div> 
                  </div>

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